What Happens When Promotions Go Bad – A Look Into the Consequences of Manufacturing...
Recently there's been a rash of Aeroplan accounts being shut down for "fraudulent" activities - but were the activities fraudulent or was the promotion poorly designed?
Understanding How to Negotiate with Anchoring
Ever wonder why some people tend to get better resolutions to their complaints? Anchoring is a key reason why.
Alaska Airlines Devalues Intra-Asia Redemptions … Here’s Why
I swear it happens all the time. I write about the new benefits of a new program only to have it...
Singapore Airlines Awards Now Available from Alaska Airlines
Back in August of 2017, I wrote about Alaska Airline's announcement that it was partnering with Singapore Airlines. This was news...