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Reminder – Marriott Platinum Benefit Guarantee

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I’ve harped a lot about why status matters.  Whether it be an airline or a hotel, earning status comes with a lot of benefits but it’s really incumbent on you, the customer, to know your entitlements and benefits.

One of my favorite, albeit nerdy, pastimes, is to read all the terms and conditions associated with a status that I am chasing or have earned.  This allows me to know my rights and it can certainly pay off.

Marriott Platinum

I have earned Marriott Platinum Status until the end of 2018 and I’m hoping to requalify again in 2018 to push that to the end of 2019.  Because this is a hard-won status and something I use all the time, I have grown to know the ins and outs of the programs.

One of the lesser known benefits included at the Platinum Level is a Welcome Amenity.  Typically this is either a coupon for a free drink or $10 off food at the hotel’s restaurant or you can choose 500 Marriott Points.

Neither of these gifts really gets me all that excited but notice that link within the guarantee?  Always click those links 🙂

If you do, you are told of the GUARANTEED Platinum Arrival Gift and the compensation if you do not get offered the arrival gift.

Now you may see this and think … well, I always get credited the 500 Marriott Points.  I’m sure that’s the case, however, if you are not given the CHOICE between the food and beverage credit or the Marriott Points, you are entitled to the compensation.

That’s right.  If you are not given the choice of which gift you would like, Marriott will pay you $100 USD.

PointsNerd’s Experience

As we start our Luxury Round-the-World trip, our first hotel stay was at our home airport, YYC.  We stayed at the Marriott In-Terminal Airport Hotel, which I LOVE by the way, and upon checking in, the front desk agent did not provide me the choice of my Welcome Amenity.

I requested to speak to a manager and advised him of the situation.  I did so discretely because I didn’t want to imply that the agent didn’t do a good job. She did.  In fact, her service was excellent … she just forgot to give me the choice of my welcome gift.

After speaking to the manager, he asked for some time to research the policy because he wasn’t 100% familiar with it either.  I, of course, accepted that it would take a bit of time so I took my daughter to the pool for some fun swim time.  The manager tracked me down at the pool and profusely apologized that I wasn’t given the choice of my welcome gift and confirmed that I was eligible for the $100 USD.  He advised me that whenever I was ready, I could come to the front desk and claim my money, which I did about 30 minutes later.

 

While the exchange rate from USD –> CAD seems to be a bit off, I wasn’t going to complain.  The manager let me know that this was a great “learning experience” for his front desk staff and thanked me for bringing it to his attention.

Conclusion

Always read your terms and conditions and familiarize yourself with what benefits you are entitled to.  It could turn out to be quite a boon.  I for one love starting a vacation in the black!

What To Expect For The Next Month

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couple planning honeymoon

We begin our trip in a few days and I’m intending on bringing you all along for the ride!  Not literally because that would be crazy but I will be posting on the blog and sharing pictures and videos via Instagram, Facebook and Twitter.  I’m not sure if something like Facebook Live might work due to the time difference but you never know so keep an eye out!

I’m going to document my experiences in the lounges and premium cabins and  I’m even planning on bringing you along to some of the exciting activities we have planned in the hopes of inspiring you to book some of these trips for yourself.

I also give you my honest opinion on whether things like Cathay First Class or Etihad First Class are worth it.

I’ll be also staying up to date on the developments in the Travel Hacking world so keep checking back on the site like always.

If you haven’t followed me on social media yet, you can do so at:

Facebook – https://www.facebook.com/pointsnerd/
Instagram – https://www.instagram.com/pointsnerd/
Twitter – https://twitter.com/realpointsnerd

I’ll apologize in advance … I’m new to video editing but I hope to learn it quickly!

Let me know in the comments if there is anything you want me to specifically cover.  Want to know how many grams of caviar you’re allowed on Cathay’s First Class?  How comfortable is the bed on Etihad’s Apartments?  Is Quantas Business Class any good?

Ask and I’ll try to answer!

How To Get Started In Travel Hacking – Part 3

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This entry is part 3 of 3 in the series How To Get Started In Travel Hacking

If you’ve been following along in the series, we’ve covered off how to get started by setting the right goals and expectations as well as the type of points you should collect depending on your specific situation.

Today our focus will be the most difficult part of Travel Hacking; how to find availability and how to extract the most value out of your points possible.  I’ll warn you.  This part is the part where most people throw up their hands and say “hey … that toaster looks like a pretty good use of my points”.  Don’t do that.  Stick with it because once you learn this skill, the world is your oyster.

The Value of Points

The first thing we need to establish is what is a good redemption.  As a newbie, you may think that any redemption is a good redemption and depending on your particular situation you may be right but for the most part, there is a monetary value you are trying to achieve when you redeem.

What you need to consider is your Cost Per Mile (CPM) to determine the value of your points.  I’m not going to delve into every subject here because I have linked to more in-depth posts I have written about the subject but what we are aiming for are the following metrics:

  • 1 CPM as your earn rate
  • 2-4 CPM as your burn rate for Economy Class flights
  • 8+ CPM as your burn rate for Business Class flights
  • 10+ CPM as your burn rate for First Class flights

As long as your earn rate (the cost to earn miles) is lower than your burn rate (the value you get out of your points), you win.  The difference between the two numbers is the free value you get out of your points.  This is why almost all seasoned veterans of Travel Hacking redeem for Premium Cabin (Business or First) flights.

Now, these are general rules of thumb but every person’s situation is different.  I have been known to redeem an economy flight for less than 2 CPM but my situation is such that I would rather use miles than cash to pay for flights.  You may find that the numbers I have above are overly aggressive or overly conservative and that’s okay.  As long as you set criteria and to stick t0 it, you’ll be fine.

By having a measuring stick, you’ll start to understand how well you are doing in this game.

How To Redeem

Welcome to the rabbit hole.

There are so many different ways to use your miles and it really depends on what you are trying to accomplish but what you really need to learn are the ins and outs of routing and finding award space.  My first suggestion is to jump the following subjects:

  • How to Find Award Availability – In this series, I go very much in depth into how to find award space, including a video at the end where I walk through my process.  A must watch.
  • Reward Flights and Close-In Availability – Here we explore a more advanced topic focused on close-in availability.  Read this to understand how airlines release award availability and for some reassurance that you can find great awards if you are willing to book last minute.
  • Booking Alaska Partner Awards – This series is geared towards people in the Provinces of Alberta and BC but if you are able to position to a city in which a partner airline flies, Alaska provides tremendous value – probably the best value redemptions overall.
  • Booking Aeroplan’s Mini-Round-The-World Trips – The Mini-RTW is the crown jewel of Aeroplan redemptions and derives some of the best value in the world for redemptions.  Learning that you can have 3 destinations for the price of 1 … gamechanger.

If you read and understand the four series’ listed above, you will be well on your way to booking your own flights.

Remember, even when you understand everything, you are likely to be crestfallen at some point because something will just not work out.  As an example, you might be able to find availability on TransAltantic or TransPacific flights but you may not be able to find availability for your domestic positioning flight.  Sometimes you have to go back to the drawing board but I don’t view that as a negative.  I view it as an opportunity to learn more about patterns and tricks on booking award flights in the future.

Every failure is a learning experience.

What To Do If You Can’t Find Availability

Everyone will run into this at some point.  You need to get somewhere and you can’t find award availability.

It was already hard enough to convince your boss to give you the vacation time.  What do you do?

Well, you have some options available to you for paid fare travel.  While it isn’t as lucrative as award travel, there’s a place for paid travel, especially if you can use some resources and know-how to still book the travel cheaper than others that aren’t in the know.

Here are some suggestions on how you can book paid travel on the cheap:

Conclusion

As you can see, finding award flights is easily the most difficult and labour intensive part of this hobby but I liken it to coding.

Like coding, if you learn one language, call it C++, you have a very good basis to pick up additional programming languages quite easily because you now understand the general structure of code, tricks on how to write the code, etc, etc.  Sure, there’s going to be nuances you have to learn but your foundation is already set.

If you are willing to put in the time at the head end, I can promise you that this is a tool that you will use over and over again for the rest of your life.

Today Was A Great Day!!!

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As you probably know, we will be departing on our luxury round-the-world trip in less than a week and one of the things that I am looking forward to is experiencing Cathay Pacific’s First Class Product from Los Angeles to Hong Kong for the first time.

Unfortunately, when I booked the flights, there was only one award seat available in First Class.  I booked that flight and “settled” for two additional seats in Business Class with the hopes that more First Class award seats would open up for award redemption.

I wrote an entire series on Close-In Availability that concentrated on Star Alliance airlines but Cathay Pacific is a OneWorld Partner Airline so I had no first-hand experience about whether or not they had active inventory management.  Active inventory management is when an airline watches to see if revenue tickets for a flight get sold prior to the flight.  If they remain unsold, the seat is released for award redemption.  The theory here is that if the plane is going to go out empty, they might as well get some award points off their balance sheet.

In the past, Cathay was pretty reliable in releasing award space but things have changed.  Now it seems that there’s not much rhyme or reason as to how and when they release seats except to say that if First Class seats get released, it’s usually very close to the date of travel.

What Happened?

Today we are T-5 (5 days to the date of travel) and I checked Cathay’s website to see if there was any award availability for my flight. Low and behold, it was available.  I could not tell how many seats were available but I knew that there was at least one seat available for redemption with Cathay’s Asia Miles.  The problem is that just because the seat is available to Cathay doesn’t mean that it’s available to partner airlines.

As I had booked my original ticket with Alaska Airlines (which was an amazing deal BTW), I needed to call in to see if Alaska could see the availability.

Unbelievably, the Alaska agent could see that two seats were available so as you can imagine, we snatched them up straight away.

How Much Did It Cost?

Because we had already had 2 seats reserved in Business Class, the incremental cost was only 20,000 Alaska Miles per seat.  There was also an additional cost of $5.90 USD for some reason. It didn’t make sense to me why there would be an additional $5.90 fee because this is typically the U.S Passenger Facility Charge, something I would have paid for when I booked the Business Class ticket.  As the amount was small, I wasn’t going to argue.

How I Did It

Travel Hacking takes persistence, patience, and a spot of good luck.  In order to set yourself up for success, you need to do your due diligence so that you have a better chance of coming away with the right outcome.

I chose to depart out of LAX because I knew that Cathay Pacific has three daily non-stop flights from LAX-HKG, which gave me a greater chance of finding First Class availability on at least one of the flights.  I also strategically chose a flight that business travelers may not prefer due to the arrival time of the aircraft.

In addition to choosing the most likely flight to have First Class availability, I also used ExpertFlyer to see if any revenue tickets had been sold for First Class.  Up until today, not a single seat had been sold!

Having done as much as I could to set myself up for success, I could only wait for the Award gods to smile upon me, and smile they did.

How Rare Is This?

In a word; exceedingly.

Cathay’s 777-300ER features 6 First Class seats in a 1-1-1 configuration and finding even one seat is sometimes pretty difficult.  Two is almost next to impossible.  Three?  Forget about it.

Photo credit to Lucky at One Mile at a Time

When I asked the Alaska Airlines agent if he had ever seen anything like this before, he said that in all his years, he has never experienced 3 First Class Award Seats on the same Cathay Pacific flight.

Why This Is Amazing

As I had mentioned, there have been no First Class seats sold on revenue for our flight, so there is the distinct possibility that my wife, my daughter and I will be the only souls in the First Class cabin, making it feel like our own private jet.

I have once had a Business Class cabin all to myself on South African Airways but it was on a short regional flight.

This would be a first time experience for me and I LOVE the fact that I get to experience it with the two people I love most in the world.

Can’t wait!